Shipping policy

Shipping Policy
Thank you for shopping at hamanu.store. Below are the terms and conditions that constitute our Shipping Policy for our customers in the UAE, Saudi Arabia, and Oman.
1. Free Standard Shipping
  • 100% Free Delivery: We are pleased to offer Free Standard Shipping on all orders to the UAE, Saudi Arabia, and Oman.
  • No Minimum Purchase: There is no minimum cart value required to qualify for free shipping. The price you see at checkout is the final price for delivery.
2. Order Processing Time
  • Processing Period: All orders are processed and packed within 1 to 3 business days (excluding weekends and public holidays) before being shipped.
  • Order Cutoff: Orders placed after 5:00 PM (GMT+4) will begin processing the following business day.
  • Notification: You will receive a confirmation email once your order is placed, and a secondary notification with tracking details as soon as your package ships.
3. Shipping Zones & Delivery Estimates
We ship directly to your doorstep using reliable regional couriers. Estimated delivery times are as follows:
  • United Arab Emirates (UAE): Delivery takes 2 to 4 business days.
  • Sultanate of Oman: Delivery takes 3 to 5 business days.
  • Kingdom of Saudi Arabia (KSA): Delivery takes 4 to 7 business days.
Please note: Delivery timelines are estimates and may vary slightly during peak shopping seasons or regional public holidays.
4. Customs, Duties, and Taxes
  • Import Fees: For shipments cross-border (into Saudi Arabia and Oman), your order may be subject to local import duties, customs clearance fees, or local VAT levied by your country's customs authority.
  • Responsibility: hamanu.store covers the standard shipping courier fees, but any local customs duties or destination taxes imposed upon arrival are the sole responsibility of the customer.
5. Shipment Confirmation & Order Tracking
  • Tracking Your Order: Once your order has shipped, you will receive a Shipment Confirmation email containing your unique tracking number.
  • Carrier Updates: You can use this number to track your package directly on the courier’s portal. Please allow up to 24 hours for the tracking status to activate.
6. Delivery Issues & Damages
  • Delivery Accuracy: Please ensure your delivery address, city, and local mobile number are completely accurate at checkout. Couriers require a valid local phone number to coordinate delivery.
  • Damaged Items: If your order arrives damaged, please contact us immediately. Retain all packaging materials and email photos of the damage to our support team so we can assist you with a replacement.


    7. Contact Us
    If you have any questions about your delivery or need assistance with an order, please reach out to us:
    • Email: am_roy2003@yahoo.com